Privacy Policy

The controller of the personal data processed on this website is the Vietnamese company responsible for the Shadow Ink brand, identified at the top of this page.

Processing follows the legislation of the Socialist Republic of Vietnam on personal data protection, including the Law on Personal Data Protection (Law No. 91/2025/QH15) and Decree No. 13/2023/NĐ-CP, as well as any rules that amend or replace them.

• Data you provide in forms and when talking to our team: name, company, company registration number (if provided), country, city, e-mail, WhatsApp number, type of business, estimated volume and the content of your message.
• Order data: items, quantities and delivery address.
• Payment data: processed by the payment provider you choose. We do not store full card details.
• Browsing data: stored in your browser (cookie choice and professional-use confirmation) and, if you consent, data collected by analytics and marketing tools.
• Conversations on WhatsApp and by e-mail, when you talk to our team.

We use the data to:

• reply to enquiries and quote requests;
• process and follow up on orders;
• confirm that the buyer is a tattoo professional or a company in the industry;
• handle exchange, return and refund requests;
• communicate quality issues or the recall of a batch;
• comply with legal and tax obligations;
• measure website use and campaigns, where there is consent.

We process personal data on the basis of:

• your consent, given when you send a form, accept non-essential cookies or start a conversation with our team;
• the performance of the purchase contract and of the steps prior to it, at your request;
• compliance with legal obligations;
• other grounds provided for in Vietnamese personal data protection legislation.

We share data only when necessary, with:

• logistics partners, to deliver the order;
• payment providers and financial institutions, to process payment;
• technology providers, such as hosting, e-mail and messaging;
• analytics and marketing tools, only with your consent;
• public authorities, when required by law.

We do not sell personal data.

The company is based in Vietnam. For that reason, your data is processed in Vietnam and may be transferred to other countries where the payment providers, logistics partners and technology providers we use are located.

In these transfers, we adopt the measures required by Vietnamese legislation and share only what is necessary for each purpose.

We keep data for as long as necessary to fulfil the purposes of this Policy and the applicable legal and tax obligations. Contact data with no associated order is deleted when it is no longer needed or when you ask for it to be deleted.

Batch and order records may be kept for longer to allow product traceability and a possible recall.

At any time, you may:

• find out whether we process your data and access it;
• ask for incomplete or outdated data to be corrected;
• ask for your data to be deleted, where the law does not require us to keep it;
• withdraw consent, including for cookies and communications;
• ask for processing to be restricted, or object to it;
• receive a copy of your data;
• lodge a complaint with the competent authority.

To exercise these rights, use the channels on the Contact page. We reply within the time limits set by law and may ask for information to confirm your identity.

The rights guaranteed by the data protection law of your country that cannot be waived by contract continue to apply.

The website uses an encrypted connection (HTTPS). We adopt technical and organizational measures to protect data against unauthorized access, loss and alteration, and we limit access to those who need it to do their work.

No system is completely immune to failure. In the event of a relevant incident involving personal data, we will follow the notification duties set by law.

This website and Shadow Ink products are intended for professionals aged 18 or over. We do not knowingly collect data from minors. If we identify such data, it will be deleted.

We may update this Policy. The version in force is the one published on this page, with the update date shown at the top.

Reach the person responsible for personal data through the channels on the Contact page, stating in the subject that your message is about personal data.