Exchanges, Returns and Refunds

The time limit for requesting a return, counted from the date of receipt, is given by our team when the order is confirmed.

If the law of your country guarantees you, as a consumer, a longer period that cannot be waived by contract, the legal period applies.

We accept returns for change of mind only if the product is:

• sealed, with the original seal intact;
• unused and showing no signs of opening;
• in its original packaging, with a legible label, batch number and expiry date;
• stored according to the instructions on the label.

Because this is an item applied to the skin, we do not take back bottles that are open or have a broken seal, except in the case of a defect.

If the product arrives defective, leaking, with a broken seal, with no batch number or expiry date, or different from what you ordered, tell our team as soon as possible after receipt.

Send photos of the product, the packaging and the batch number. Do not use the product.

Once the problem is confirmed, you choose between a replacement, at no cost, or a refund of the amount paid for the item.

• Talk to our team through the channels on the Contact page.
• State the order number or date, the product, the batch number and the reason.
• Wait for the return instructions. Returns made without prior authorization may be refused.

After the returned product is received and checked, the refund is made within the period given by our team.

The refund is made through the same payment method used for the purchase, whenever possible. How long the amount takes to show in your account depends on the payment provider and the bank.

Exchange rate differences and fees charged by the bank or card issuer are not our responsibility.

• Return for change of mind: the cost of sending the product back is borne by the buyer.
• Defective product or product different from the order: return or replacement costs are borne by us. In many cases, the physical return is waived after the photos are reviewed.

This policy follows Vietnamese consumer protection legislation. The rights guaranteed by the law of the buyer's country that cannot be waived by contract continue to apply.