Product Quality and Safety

Every Shadow Ink bottle leaves the factory sealed, with its batch number and expiry date printed on it. Do not use bottles without this information, with illegible information or with a broken seal.

The batch number identifies the production run the bottle came from. We keep records linking each batch to its production and to the orders fulfilled, so that buyers can be located if necessary.

We recommend that studios and resellers note the batch numbers of the bottles in use and in stock.

If you notice anything out of the ordinary (color, smell, texture, separation that does not go away when shaken, leaking or a broken seal), or if an adverse reaction is reported:

• stop using the bottle and set aside any other bottles from the same batch;
• talk to our team through the channels on the Contact page;
• state the product, the size, the batch number, the expiry date, the purchase date and where you bought it;
• send photos of the bottle, the label and the problem;
• keep the bottle closed until you receive instructions.

If a risk is identified in a batch, Shadow Ink:

• suspends sales of the batch;
• notifies the buyers and resellers who received the batch, using the order contact details, and publishes the notice on its official channels;
• gives guidance on stopping use and on return or disposal;
• replaces the product or refunds the amount paid, at no cost to the buyer;
• informs the competent authorities, when required by law.

Resellers must pass the notice on to their customers and cooperate with the recall.

The Safety Data Sheet (SDS) for each line is sent on request. Ask through the channels on the Contact page, stating the product and the batch number.